Videos are buffering or not playing properly
While very minor buffering will happen occasionally, you should not be experiencing extreme buffering. To have an optimal streaming experience, we suggest that you should have 25 Mbps or higher to watch our HD content. You can check your internet speed here: https://fast.com/en/.
To minimize buffering here are some tips (on any device):
- Stop all other download activities connected to your wifi such as gaming, running multiple applications on your computer, phone or tablet, streaming other content simultaneously; and close any other windows on your computer
- Pause the video for about 5 minutes to create a larger buffer
- Install the latest video drivers for your computer (if you are on one)
- Move your router to a new location that is closest to the device in which you are watching kweliTV to improve signal strength
- Reboot your device (computer, tablet, smartphone, TV, Roku, Apple TV, etc.)
- Restart your home network.
- Turn off your computer/TV/Roku device/smartphone, etc (whatever you are using to watch kweliTV),
- Unplug your modem (and router if they are separate devices) for about 20-30 seconds
- Plug your modem (and router if applicable) back
- Wait until all of the lights on your modem return to green
- Turn your computer/TV/Roku device/smartphone, etc., back on
- Log back into kweliTV